Moderated and unmoderated sessions on websites, prototypes, iOS and Android apps.
Note-taking shortcuts, visual note board, quantitative automated reporting.
Unlimited user accounts. Share projects, recordings, notes, clips and reports without limits.
Searchness is a user research app that lets you record remote user research sessions on any device and gives you a lot of reporting tools to get insights faster. With its breadth of features, it's one of the most powerful solutions available today. And with unlimited user accounts, it's also one of the most cost-effective. It doesn't penalize you for doing more research.
Conduct studies like it's 2020
Record usability tests and user interviews, moderated and unmoderated. Capture the audio, the facial reactions and the screen of your participants. Everything is done in the browser, works on Chrome and Firefox with no desktop software or extension required. You can also work on mobile websites and mobile apps using Searchness iOS and Android apps. If your prototypes have a shareable URL, you will be able to test them too.
When doing moderated sessions, moderators can show tasks, interview questions and other kinds of questions to the participant during moderated sessions. Moderators and observers can also discuss privately using live comments.
You can have up to four observers in addition to the moderator. Observers are not visible to the participant but can watch the session in real-time and take notes.
Conduct studies in 17 languages
🇩🇰da 🇩🇪de 🇺🇸en 🇪🇸es 🇫🇮fi 🇫🇷fr 🇮🇩id 🇮🇹it 🇯🇵ja 🇰🇷ko 🇳🇴nb 🇳🇱nl 🇵🇹pt 🇷🇺ru 🇸🇪sv 🇹🇷tr 🇨🇳zh
Doing international studies? Make it easy for your participants. Searchness participant's experience supports many languages. That means more people will be able to participate successfully in your studies.
Take notes using tagging shortcuts
Just hit the ENTER key to mark an interesting moment and avoid losing focus on the participant during the session. For example, simply type "b" to tag your note with "bug" or type "c" for "copy issue". Every note you take is timestamped and synced with the video recording and transcript so you can get back to the exact moment easily, and edit your note if needed.
Use tasks and several types of questions
Create tasks that will guide your participants during unmoderated tests. You can add different types of goals to each task as pages visited, elements clicked or text entered in forms. You will automatically get a report with the corresponding metrics (completion rates, duration, etc.)
Add freeform questions after the participant completes a task, with 3 types of questions available: freeform text, single choice, and multiple-choice questions.
Add single-ease questions before tasks to learn how easy participants expected a task to be and after tasks to find how easy or hard they found it afterward. That will help you locate where you do meet, miss or surpass user expectations.
Use the system usability scale survey at the end of your usability test to get a standardized benchmark of the overall usability of your feature, website or app.
Retrieve every nugget of knowledge with universal search
All your sessions are automatically transcribed. We index (almost) everything, your projects, your tasks, your sessions' transcripts, your notes, themes, categories, tags and let you retrieve them later with a straightforward Omni search box.
Visual note board for qualitative insights
Create notes in real-time during the session and add new notes when reviewing your video recordings. Code and organize your notes with themes, categories, and tags. It's more flexible than using post-its!
Searchness's note board is automatically built from your notes, using the themes and categories you attached to them. It's flexible, durable and shareable online. You can share a link to the entire note board or to a specific theme, categories or note, with the timestamped video clip.
Advanced automated report
See system-level metrics like the system usability score (SUS) score and the experience vs expectation matrix in friendly, easy-to-understand visualizations. Get geeky and drill-down on your task-level metrics to understand the usability of each point of your user journey.
With metrics like conversion rate on unexpected paths, Searchness's reporting helps you discover the most interesting things in your tests without wasting time, and explore the most interesting sessions for each metric. We also automatically display confidence intervals so you can interpret your data correctly and take decisions with more certitude.
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